Hanoi Paon Hotel & Spa

Amazing hotel with friendly staff and excellent pool and gym facilities. The staff were incredibly helpful. My boyfriend and I were in Hanoi for my birthday, and the staff even prepared a surprise present in our room upon arrival. A special thanks to the receptionists, Haley and Alice, who were both incredibly helpful in planning our trip to the Ha Giang Loop. If you’re looking for a place to stay in Hanoi’s Old Quarter, I highly recommend this hotel.

The staff - particularly Leo and Hayley - were absolutely wonderful. For example, on one occasion I managed to leave my phone in the back of a taxi and, on telling Leo, he got on his motorbike and reunited me with my phone within 20 mins! Leo was also incredibly helpful when it came to booking trips. Hayley was great with local knowledge and always very ready to be of assistance as and when we needed it, going over and above at all times. A mention too for the breakfast which was both incredibly varied and both fresh and tasty. Cannot recommend this hotel highly enough and will definitely be back.

The hotel is great overall! The location is perfect for any type of visit you need, close to all the major attractions and easily reachable. The room and bathroom are really nice and clean, it has all you need really. The staff are really friendly and helpful if you need something or if they can help you in an additional way they will do their best to assist. In general they have a lot of small details really thought out to anticipate any need you might have. Umbrellas, they have them if you need, extra tea in your room, wanna shower after check out, they can help.

Hotel was in a good location within easy walking distance to beer street and the lake. Plenty of coffee shops, eateries and shops everywhere. Staff were very friendly and accommodating, extremely helpful Breakfast was nice, on the top floor with great views over the city. Pool small but nice too. I would recommend this hotel.

Of all the hotels I’ve stayed at in Hanoi, this one truly stands out as the best. From the moment I arrived, the service was impeccable, and every detail exceeded my expectations. The location is perfect—right in the heart of the city, making it incredibly convenient to explore Hanoi’s top attractions. The amenities were top-notch, with everything you could possibly need for a comfortable and luxurious stay. One highlight was the breakfast, which was absolutely fantastic. The variety, quality, and freshness of the dishes made for a perfect start to each day. If you’re looking for a hotel in Hanoi that combines great location, exceptional amenities, and outstanding service, this is the one to book. I can’t wait to return!